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1. The Concept of Online Shopping
Regarding the concept of online shopping, there are currently two views in the academic circles. One view is that online shopping is a transaction process in which all shopping links are conducted online. The other is that It is believed that online shopping is a transaction that only requires part of the process to be completed online. [] The author believes that judging from the current situation in my country, if the definition of online shopping is too narrow, it will obviously be detrimental to the development of online shopping in my country and the protection of the legitimate rights and interests of online shoppers. Therefore, the author believes that the above Both methods should be considered online shopping. The author understands online shopping as a commodity transaction method in which the seller uses the Internet as a medium to issue an offer, and the buyer makes a commitment to the offer, which can be fully performed online or partially performed offline.
Crowds of online shopping
According to the "2019 China Online Shopping Survey Research Report" released, academic level is closely related to the proportion of people participating in online shopping. The more educated netizens are, the more they participate in online shopping. When it comes to online shopping, there is a set of data that illustrates the problem: among online shopping users, the proportion of college graduates or above is as high as %, while the proportion among all Internet users is only . obvious characteristics, data show that about .% of online shoppers have been exposed to the Internet since before 2017. The level of monthly income also determines the degree of enthusiasm for participating in online shopping. More than 50% of online shoppers have a monthly income of more than 1 yuan. Compared with the average level of all Internet users, it is obviously higher. In addition, it is worth noting that about % of people are skeptical about the quality of online shopping products. They all said that they are more willing to use seeing to believe when shopping. This This shopping mentality brought about by the intangibility of online products shows their distrust of new things and also greatly hinders the development of online shopping.
Legislative status of online shopping
E-commerce law is the main basis of the legal environment for online shopping, and the main content of e-commerce legislation in many countries around the world mainly focuses on the legal effects of the following aspects, including electronic Contracts, electronic records and electronic signatures. In 2006, the U.S. government promulgated the Digital Signature Act. Subsequently, e-commerce legislation was implemented one after another around the world. For example, the United Nations Commission on Trade Law promulgated the Model Law on Electronic Commerce in 2016, and the Uniform Rules on Electronic Signatures in 2016. The European Union subsequently issued the "On Electronic Commerce and Electronic Signatures in the Internal Market". Directive on Certain Legal Aspects Relevant to Commerce" (draft) and "Directive on a Unified Framework for Electronic Signatures". This series of legislation has had a profound impact on the development of e-commerce. Among Asian countries, e-commerce was the first to develop rapidly in Singapore. The Singapore government promulgated the "Electronic Transactions Act" in 2008. This act made effective improvements based on the "E-commerce Model Law" and made the act Compared with the more complete and complex beginning of the century, Japan formulated and promulgated the "Electronic Signature and Authentication Services Act", which contains a total of articles. The act clearly stipulates the validity of electronic signatures and a series of matters such as the authentication system for specific authentication services. South Korea has earlier The Basic Law on Electronic Commerce was promulgated in 2016, which clearly stipulates the effectiveness of electronic messages, e-commerce security, and the protection of consumer rights and interests.
At the same time, in the "Contract Law" promulgated by our country in 2017, Article 1 has made rough provisions on issues related to e-commerce, including the form of data messages, the effective time of the offer, the effective time of the commitment and the establishment of the contract. wait. Although these regulations have filled the legislative gaps related to e-commerce in our country, they appear to be too principled and crude in judicial practice. Since the beginning of the century, Internet-related legislation has gradually emerged, but several core issues that are inseparable from online shopping are still rarely covered. Some regions have taken the lead in proposing bills that stipulate relevant signatures, transactions, and certifications related to e-commerce, such as the "Electronic Transaction Regulations" promulgated by Guangdong Province, the "Digital Certification Management Measures" promulgated by Shanghai, and the "Digital Certification Management Measures" promulgated by Hainan Province. "Certificate Authentication Management Measures", but these are local laws after all and have certain limitations. However, in recent years, some policy documents and legal provisions have been promulgated one after another, which to a certain extent reflect my country's progress in the field of e-commerce legislation. For example, the "Electronic Signature Law" was introduced this year to help eliminate the widespread trust crisis and affirm the legal validity of data messages and electronic signatures. In addition, there is also the first policy document specifically designed to guide the development of e-commerce, "Several Opinions of the General Office of the State Council on Accelerating the Development of E-Commerce," which proposes credit management, electronic transactions, online payments, and privacy rights. The significance of issues such as protection is to promote the construction of legal systems such as network justice and arbitration. []
Common problems in online shopping
． Integrity issues. In online shopping, integrity is a relatively big issue. Both buyers and sellers can be dishonest. Sellers may exaggerate their products and give untrue descriptions. After taking photos of the products, they may post-process the photos to make them look more beautiful. This will result in the picture being inconsistent with the actual quality or style of the product, putting online shoppers in danger of being deceived. At the same time, there are also situations where buyers register with false identities. The virtual nature of this network will inevitably lead to uncertainty in transactions. Some online shoppers even maliciously place orders, which also causes certain damage to the rights and interests of sellers.
． Security Question. The current online shopping system fails to solve the security problem well, resulting in sellers and buyers unable to obtain a sufficient sense of security at the same time, which hinders the success of online transactions to a certain extent. Network security issues are still the main issue restricting the development of deep network applications, and illegal activities such as network fraud are common. []Netizens have a strong sense of insecurity in terms of personal information, transaction information, financial account information, etc.
． Logistics and distribution issues. There has always been a core problem in the development of online transactions, and that is the problem of logistics and distribution. Both buyers and sellers of online shopping are connected by logistics and distribution, which is the hub for the transfer of goods from sellers to buyers. With the rapid development of online shopping, many logistics companies have sprung up. However, there is still a lack of a professional and systematic national cargo distribution company in China.
． After-sales service. Space and geographical limitations have resulted in some online shopping lags in after-sales service, or even no after-sales service at all. And we know that after-sales service is very important to consumers, so the lack of after-sales service in online shopping is a big problem.
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| Company Name： |
[Official Web Certification] |
Company type： |
企业单位 () |
| location： |
Zhejiang |
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| Registered capital： |
unfilled |
Registration year： |
2014 |
| Data certification： |
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| Security deposit： |
Already paid 0.00 元 |
| Business Scope： |
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